FAQ
Why is healthy shower water important?
Is the water in the United States really harmful to my skin and hair?
Is the water in the United States really harmful to my skin and hair?
In many cases, yes, U.S. water can negatively affect your skin and hair. While tap water in the United States is treated to meet safety standards, several factors can still impact skin and hair health:
- Chlorine: Added to disinfect water, chlorine strips natural oils from your skin and hair, causing dryness, irritation, and brittleness.
- Hard Water: High levels of minerals like calcium and magnesium cause dry skin, dull hair, and product buildup.
- Heavy Metals: Aging pipes can introduce metals like lead and copper, which irritate sensitive skin and damage hair.
- Contaminants: Pesticides and industrial runoff can introduce impurities that may harm your skin and hair over time.
The Solution: The Novaqua Shower Filter is designed to remove chlorine, hard minerals, and heavy metals from your shower water. By filtering out these impurities, Novaqua provides cleaner, gentler water that keeps your skin hydrated and your hair smooth and healthy.
What happens to my skin and hair with contaminated water?
What happens to my skin and hair with contaminated water?
Our skin is the largest organ of our body and absorbs the water we shower with like a sponge.
Showering with contaminated water can lead to various skin and hair problems, such as premature aging, dry skin, acne, dandruff, psoriasis, and damaged hair.
Showering with clean water is essential for healthy skin, beautiful hair, and overall well-being.
What is the difference between 'hard' and 'soft' water?
What is the difference between 'hard' and 'soft' water?
Hard water contains a high concentration of dissolved minerals, such as calcium and magnesium.
Soft water, on the other hand, is treated so that only sodium remains. Rainwater is naturally soft but becomes hard as it seeps through the ground and absorbs minerals.
Hard water can lead to limescale buildup, dull clothing, and a sticky feeling on the skin and hair after showering.
Our shower filter helps reduce these problems by filtering out the minerals that cause hard water.
Which skin types is Novaqua most suitable for?
Which skin types is Novaqua most suitable for?
All skin types can benefit from using the Novaqua shower filter,
but our shower filter is especially helpful for people dealing with premature skin aging, dry skin, acne, dandruff, psoriasis, or damaged hair.
Clean water is the key to healthier skin and more beautiful hair.
How does it work?
How do you filter the chemicals out of the water?
How do you filter the chemicals out of the water?
Is this similar to a Brita filter?
Like a Brita filter, our Novaqua filter uses water pressure to push the water through our filter.
Our filter uses KDF-55 and Calcium Sulfite, the best filter media for shower conditions: warm water and high pressure.
KDF-55 effectively removes chlorine and heavy metals, while Calcium Sulfite is specifically aimed at chlorine removal.
Together, these materials ensure your shower water is as clean as possible.
Will the Novaqua shower filter affect my water pressure?
Will the Novaqua shower filter affect my water pressure?
The Novaqua shower filter is designed to optimize your shower pressure and will not reduce the existing water pressure.
Do I need to replace the filter?
Do I need to replace the filter?
Yes, the Novaqua filter should be replaced every three months to ensure optimal performance.
Our filters are of the highest quality and NSF-certified.
This means they remain effective at reducing contaminants throughout their entire lifespan.
How do I know this works?
How do I know this works?
We have conducted independent tests that show our shower filter removes more than 85% of the chlorine from the water throughout its entire lifespan, even with daily use by multiple people.
Is it easy to install Novaqua?
Is it easy to install Novaqua?
Yes, the installation is simple and can be done without the help of a plumber. With the included manual, you can have your Novaqua shower filter installed in just a few minutes.
Shipping & Returns
When can I expect my order?
When can I expect my order?
The average delivery time is 3-7 days.
The expected delivery time has passed, where is my order?!
The expected delivery time has passed, where is my order?!
In 99% of cases, orders are delivered within the expected delivery time.
Unfortunately, delays can sometimes occur during the delivery process. You can check the status of your order via the following link: Track your order.
If you haven’t received anything 3 days after the expected delivery time, please contact us.
I’m not satisfied with my order, can I return it?
I’m not satisfied with my order, can I return it?
Yes. You can return any order to us within 100 days without providing a reason.
I want to return an item, what should I do?
I want to return an item, what should I do?
If you are not satisfied with your order, you can exchange or return it within 30 days of receiving it.
Please visit our Exchange and Returns page for more information.
Where can I find my Track and Trace code?
Where can I find my Track and Trace code?
On this page, you can enter your email address and order number to track your package.